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Terms and Conditions

This Website ( is operated by The Good Snooze Company.

To contact us please email or via the Contact page



By using our website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our website or proceed with a personal consultation.

These Terms refer to the Privacy Policy, which sets out how we deal with your personal data.



We amend these Terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time. 


We may update and change our website from time to time to reflect changes to our products or services, our users’ needs and our business priorities. 


The website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.


We are the owner or the licensee of all intellectual property rights on the website, and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged. You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these Terms, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Neither the information provided on the website nor our services are intended to replace the information, services or advice of medical professionals. We strongly recommend you seek professional medical advice if you have concerns about the health and wellbeing of your baby or toddler.

Whilst we have utilised our best professional endeavours and skills, we do not guarantee any specific outcome from the use of the website or our services.

Although we make efforts to update the information on our website, we make no guarantees whether expressed or implied, that the content on our website is accurate, complete or up to date.


The Good Snooze Company shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website or during consultation.

Considerable care and attention is taken in compiling the information on the Website and in any information, documentation, personal sleep plans or other services provided to you.  Notwithstanding the foregoing, any such services we provide to you are intended to be used as a guide only and you, as the parent, guardian or caregiver, have a personal responsibility to take all reasonable precautions for the care and safety of your child and the implementation of any services.


As a client of The Good Snooze Company, you represent, warrant and agree as follows: You are the parent/legal guardian of the child about whom you intend to consult us (“your child”), and you have the legal authority to retain our services; and to agree to these Terms and Conditions on behalf of yourself and your child; Your child is in good health and is not presently, and will not be during the consultation process, under a doctor’s or other health care professional’s care for any medical issue relating to sleep or any other issue that may be negatively impacted, in any way, by the services.  Furthermore, your child does not (or will not during the consultation) have any pre-existing health conditions, symptoms or congenital defects, which may be aggravated by the services; You and whomever else may be consulting with us and/or implementing any of the services are in good physical and mental health and are capable of following any instructions we present; If you are uncertain as to whether or not our services are right for you, your child or anyone else implementing them, or if you think you, your child or anyone else implementing these services may have a medical issue that could be aggravated by them, it is your responsibility to consult with a physician (or other health care provider) prior to retaining and/or implementing any of our services; You will notify The Good Snooze Company immediately in the event that your child’s health condition changes or if you are concerned, for any reason, about your child’s health if the physical or mental health of you, or anyone else implementing the services is compromised in any way, such that you or they are not capable of following the instructions we presented; Our services are meant as a guide only and are not meant to replace or override your role, as a parent, to take reasonable steps to ensure the care and safety of your child. We reserve the right to terminate our service, at any time, if we are concerned for the well being of you, your child, or anyone else implementing the service.  In the event that we have reason to believe that a child has been or is likely to be abused or neglected, we have a legal duty to report the matter to the local authorities.


Where the website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

Please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


We will only use your personal information as set out in our Privacy Policy, a copy of which is available on the website.


Whenever you make use of a feature that allows you to upload content to our website, or to make contact with other users of our website, you must comply with the content standards set out in our Acceptable Use Policy below.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to the website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you grant to us a limited licence to use, store and copy that content and to distribute and make it available to third parties. 


We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our website constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on the website if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy below.

You are solely responsible for securing and backing up your content.


We do not guarantee that the website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our website in any website that is not owned by you.

Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy below.


If you wish to link to or make any use of content on our website other than that set out above, please contact


This Acceptable Use Policy sets out the content standards that apply when you upload content to our website, make contact with other users on our website, link to our website, or interact with the website in any other way.


Prohibited Uses  

You may use our website only for lawful purposes. You may not use our website:

  • in any way that breaches any applicable local, national or international law or regulation;

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

  • for the purpose of harming or attempting to harm minors in any way;

  • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below;

  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree not to access without authority, interfere with, damage or disrupt:

  • any part of our website;

  • any equipment or network on which our website is stored;

  • any software used in the provision of our website; or

  • any equipment or network or software owned or used by any third party.

Interactive Services  

We may from time to time provide interactive services on the website, including, without limitation:

  • chat threads;

  • notice boards;

  • blog posts;


(jointly the “interactive services”).

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards  

These Content Standards apply to any and all material which you contribute to our website (“Contribution”), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The Standards apply to each part of any Contribution as well as to its whole.

We will determine, in our absolute discretion, whether a Contribution breaches the Content Standards.


A Contribution must:

  • be accurate (where it states facts);

  • be genuinely held (where it states opinions);

  • comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

  • be defamatory of any person;

  • be obscene, offensive, hateful or inflammatory;

  • promote sexually explicit material;

  • promote violence;

  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

  • infringe any copyright, database right or trade mark of any other person;

  • be likely to deceive any person;

  • breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

  • promote any illegal activity;

  • be in contempt of court;

  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;

  • be likely to harass, upset, embarrass, alarm or annoy any other person;

  • impersonate any person, or misrepresent your identity or affiliation with any person;

  • give the impression that the Contribution emanates from us or our company, if this is not the case;

  • advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;

  • contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism;

  • contain any advertising or promote any services or web links to other websites.

Breach Of This Policy  

When we consider that a breach of this Acceptable Use Policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this Acceptable Use Policy constitutes a material breach of the Website Terms and Conditions upon which you are permitted to use our website, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our website;

  • immediate, temporary or permanent removal of any Contribution uploaded by you to our website;

  • issue of a warning to you;

  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;

  • further legal action against you;

  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of this Acceptable Use Policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.


If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.



Neither Party will be liable for any failure or delay in performing an obligation under these Terms that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion.



 1. The purchase of any one-to-one consultation or home visit consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions:
2. The full fee is due upon booking your consultation with The Good Snooze Company.
3. If the consultation is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:


  • Less than 24 hours’ notice – no amount will be refunded

  • 24-48 hours’ notice – 50% of full amount will be refunded

  • More than 48 hours’ notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, The Good Snooze Company may accept a rescheduled appointment.
5. The Good Snooze Company reserves the right to cancel consultations at short notice due to personal circumstances. In the event of that happening, the Client will be offered a rescheduled consultation or a full refund if preferred.
6. Digital download products are not eligible for refund.
7. In respect of any sleep plans or digital download products created by The Good Snooze Company for the Client, the Client agrees that it shall not provide the content to any third party who is not a Client.
8. Advice given by The Good Snooze Company is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.
9. The Good Snooze Company advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultation process.
10. If the Client’s child has an underlying health condition, The Good Snooze Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.
11. If, in the weeks and months after the consultation’s follow-up support finishes the Client experiences a relapse in sleep, the Client will not be eligible for a refund. Sleep regressions are a normal occurrence in babies’ sleep and there can be a number of different causes for this, unrelated to advice given by The Good Snooze Company. 

12. The Good Snooze Company offers a number of additional follow-up support options for previous clients which can be used if the Client wishes to.

13. Any online courses and downloadable content are non-refundable once content has been supplied.

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